Money Back Guarantee

Money Back Guarantee

The products on the website are subject to availability. In the unfortunate situation that we are not able to deliver the product(s) that you ordered, we will offer you an alternative. If you don’t agree with our offer, we will refund 100% of the amount that you paid within 7 days.

Refund policy

Griffin will refund a purchase for the exact amount paid, less any delivery costs already incurred by Griffin. Refunds will only be processed in the payment method that was used when the order was created, and into the account it was paid from. Refunds will only be made in kwacha.  A refund can take up to seven business days to reflect in your account, subject to verification of your banking details.

How To Return

At Griffin, you can exchange or return an item for free within 14 days of receiving the product. You have 2 options:

Return your product for free and get a full refund of the price of the product

To get the full purchase amount back, it’s important to return the product in its original condition. Handle the product as you would do in the store. The product you want to return should not be used, damaged or opened.

You can bring your product to the same store where you collected your order.

Exchange your product for another product

If the product that you want is available at your local Griffin store, you can change your received product right away. If the replacement is not in stock or you need a refund, your Griffin agent will help you to get this settled.

You can exchange your product in the same store where you collected your order.

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